Refund Policy

14-day money-back guarantee

If TaroGrid is not right for you, you can ask for a full refund within 14 days of any payment, including a renewal or an extra. You do not need to give a reason.

How to ask for a refund

1. Go to paddle.net, our payment partner's help site.
2. Enter the email you paid with and find your order.
3. Choose to request a refund. The money goes back to the card or account you paid with.

You can also email info@tarogrid.com and we will help.

After a refund

Your account moves back to the Free plan. Nothing is deleted.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles refunds.