Terms of Service

1. Who we are

TaroGrid is provided by Immersion, owned by Khandoker Ashraful Alam, 15/2 Tolarbag 2nd Gate, Darus Salam Road, Mirpur, Dhaka-1216, Bangladesh ("we", "us"). When you use TaroGrid, your agreement is with us.

2. Accepting these terms

By creating an account or continuing to use TaroGrid, you agree to these terms. If you use TaroGrid for a business, you confirm you are allowed to accept them for that business.

3. Plans, payments and Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paid plans renew automatically each month or year until you cancel. Prices, billing, taxes, renewals and cancellations are governed by Paddle's Buyer Terms. You can cancel at any time from your account settings; your plan stays active until the end of the period you paid for. Extras are charged when you buy them.

4. Acceptable use

You must not use TaroGrid to:

• break any law, or help anyone else break one;
• commit fraud, send spam, or send messages people did not ask for;
• infringe anyone's copyright, trademark or other rights;
• interfere with the service's security, including uploading malware, probing for weaknesses, or scraping it.

5. AI features

TaroGrid lets you connect an AI assistant to your workspace. When you use it:

• You must not use it to create illegal content, sexual content involving anyone without consent, deepfakes, hate or harassment, malware, to publish people's private information, to deceive people, or to get around its safety limits.
• You are responsible for what you ask it to do, for checking what it produces, and for having the right to use anything you give it.
• AI output can be wrong. Do not rely on it as legal, medical, financial or other professional advice without a qualified person checking it.
• You own what you put in and what it produces for you, as far as the law allows. If you believe content on TaroGrid infringes your rights, email us and we will review it.
• We may remove content or limit AI use that breaks these terms.

6. Your content and our service

Your data stays yours. You give us permission to store and process it only to run TaroGrid for you. We own TaroGrid itself, its software, design and brand.

7. Service level

We work hard to keep TaroGrid running and your data safe, but we cannot promise the service will always be available or free of errors.

8. Suspension and closing accounts

We may suspend or close an account for a serious or repeated breach of these terms, for non-payment, or where there is a security or fraud risk. Where we can, we will tell you first and give you time to export your data.

9. Limits on our liability

As far as the law allows, we are not liable for indirect losses such as lost profits, and our total liability to you is limited to what you paid us in the 12 months before the claim.

10. Changes and governing law

We may update these terms. If a change matters, we will tell you by email or in the app before it takes effect. These terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction.

11. Contact

Email info@tarogrid.com.